When an issue crosses technologies and vendors, your first-line team can get stuck between suppliers. Escalation as a Service gives you a specialist escalation point with experience across connectivity, security and cloud platforms, on custom SLAs with flexible terms.
Escalation Path
-
P1 · Critical
Call us. We endeavour to respond to all priority incidents within 2 hours on business days.
-
P2 to P4
Raise a ticket through the incident form, or email support@digitalsom.io.
Multi-Vendor Coverage
NetworkUbiquiti · Cisco · HPE Aruba
SecurityFortinet · Palo Alto · Microsoft Sentinel
Cloud & VirtualisationMicrosoft · AWS · Google Cloud · VMware
Give your team an expert to escalate to.
We'll agree an SLA that fits how your team works.